Mods

So, LEGO uses a third party moderation group, known as Crisp/CrispThinking (this was QIS's find). And this has explained a lot. You see, they specialize in moderation for platforms children and teens, such as this one right here. Thus, they look for anything that is inappropriate, but also any potential safety hazards or hateful speech. And in addition to those, we also know that content on this app has to be vaguely LEGO related. So, those are the general guidelines you should follow. But there's more. They use a mix of AI and real people to moderate. (This we actually had suspected for awhile, thanks to research of EWB.) So, going off that, my theory is that comments are monitored by real people, and posts are handled by AI. People could step in if necessary, I'm not too sure.

This would explain how throwing some stickers or editing LEGO into random posts will help it meet the LEGO related quota. And think: our moderation issues are all with posts, not comments. And at least for me, comments have always been pretty fair. Yeah, annoying at times, but I've always been able to understand why my comments were rejected. But there's more. Crisp makes note of suspicious users, and are more watchful over them than they are of others. This would explain why some of us have these issues, while others don't. For example, I haven't has any problems until now. But my pal Rev's always struggled. That said, the AI constantly monitors potential threats. So, if someone is being targeted by them unfairly, it's temporary.

The issue here is simply the AI adapting, I think. I don't know for sure, but I think a lot of us are on the list now, and that they believe we pose threats to the safety of others on the app. However, they send back a graph to LEGO once a week, containing a list of all users that seem to be threats, and list them according to how much of one they are. And LEGO reviews it, and bans the users they find need, which has been my suspicion all along.

Other than how great a role live moderators play, all of this has been backed up by Crisp themselves. So, knowing all of this, I hope you all can take the information given here and apply it to how you post. Because now you know what gets us in trouble. Now we don't have to guess and work with vague moderation messages. And like I said: if you think they're targeting your posts and your content, I recommend just waiting it out. LEGO will actually ban you if they think you're a real threat, so the odds are you're just under heavy watch until they send back a report.

Now, please share this information with anyone you can. All of LL needs this information, and I don't have all of LL watching my posts. So, it's up to you to share this info. Make posts about it, tell people on chats, do whatever you can to help others figure out how to keep their content from getting rejected. Follow these guidelines and you should be set.

If any of this information becomes outdated, I'll make a new post explaining what's changed.

That's all for now. Please have an amazing day, God bless!